About the Course
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
Possible job titles include:
- adventure tourism guide
- attendant or senior ride operator in an attraction or theme park
- booking agent
- cellar door salesperson and guide in a winery
- customer service agent
- guide and salesperson in an Indigenous cultural centre
- inbound tour coordinator
- marine tourism guide or dive tour operator
- museum attendant
- operations consultant for a tour operator
- reservations sales agent
- sales consultant
- visitor information officer.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
NSW Skills List
This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled
Available as a traineeship
This course is targeted to people who have access to workplaces which will provide experiences and learning to support the agreed units for the qualification.
TAFE at School (TVET)
TAFE Western offers many face to face and flexible TVET courses giving you the option of gaining a vocational qualification whilst you are at school. A TVET qualification can count towards your HSC, and 74.8% of TAFE graduates move into employment upon completion of their vocational qualifications. TVET is a great way to gain some practical skills in an adult learning environment, and the skills and experience you learn could also count towards your next qualification.
This course is targeted to people who have access to a combination of school, part time employment and vocational study.
All training will be conducted in the workplace and supported by:
- learning resources provided by TAFE Western
- standard operating procedures and work instructions available in the workplace
- equipment provided in the workplace
Students undertaking employment based learning will have access to TAFE facilities and support including:
- Student HUB, library facilities and Education Support Officers to support research and independent learning activities
- TAFE Counsellors, Aboriginal Community Consultants and Disability Support Services
There are no entry requirements for this qualification.
Recognition of Prior Learning
TAFE Western Connect - Choose how or where you study:
On Campus - Study at a TAFE campus
You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL
Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.
Where can I study?
TAFE Western Connect
Enrolment Code: SIT30116-01V02-18WCN-123
TAFE Western Connect
How will I study?
This qualification provides a pathway to work in the tourism industry sales and operational department Visitor information sector, also sales and product development area.
While there are no formal entry requirements for this qualification, TAFE Western conditions of entry to this course are:
• Demonstrates an aptitude towards the qualification
• Shows a willingness to participate in an online study environment
• the ability to work independently
You will need access to:
• Good internet service and computer
• Use software to create, save and edit documents
• Upload files
This program includes activities which are to be completed in your own time.
When will I study?
Class attendance is Part time
Course content is delivered on TAFE Western’s online learning website. Your teacher will provide you with additional support online, over the phone or via email. This program includes activities which are to be completed in your own time.
Course length: 36 Weeks
What will I pay?
A course related charge is applicable to this course; the fee is for learner resources.
The amount you pay will depend on your individual circumstances.
TAFE NSW Government-subsidised fee (for eligible students): Up to $2,550.00 per course (GST free).
The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.
Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.
A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.
There is an additional cost for Materials of $200.00.
Who can I talk to?
Please contact the TAFE Western Hotline on 1300 823 393
What do I need?
TAFE Western conditions of entry to this course are the ability to work independently.