Retail Services

About the Course

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

NSW Skills List

This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled

Available as a traineeship

This course is targeted to people who have access to workplaces which will provide experiences and learning to support the agreed units for the qualification.

TAFE at School (TVET)

TAFE Western offers many face to face and flexible TVET courses giving you the option of gaining a vocational qualification whilst you are at school. A TVET qualification can count towards your HSC, and 74.8% of TAFE graduates move into employment upon completion of their vocational qualifications. TVET is a great way to gain some practical skills in an adult learning environment, and the skills and experience you learn could also count towards your next qualification.

School Trainee

This course is targeted to people who have access to a combination of school, part time employment and vocational study.

All training will be conducted in the workplace and supported by:

  • learning resources provided by TAFE Western
  • standard operating procedures and work instructions available in the workplace
  • equipment provided in the workplace

Students undertaking employment based learning will have access to TAFE facilities and support including:

  • Student HUB, library facilities and Education Support Officers to support research and independent learning activities
  • TAFE Counsellors, Aboriginal Community Consultants and Disability Support Services

Qualification Certificate II
National Code SIR20216
Where can I study?

Entry Requirements

There are no entry requirements for this qualification.

Study Options

Recognition of Prior Learning

Student Hubs

TAFE Western Connect - Choose how or where you study:

  • Online - Study using TAFE Western's online learning website
  • Workplace - Study at work supported by your supervisor and TAFE Western
  • Blended Learning - Study via a combination of online, workshops, web/video conferencing and mobile training units

On Campus - Study at a TAFE campus

You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL

Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.

Where can I study?

Bathurst

  Starts in February

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-19BAT-005

Cowra

  Starts in February

  Part time

  Blended Learning

Enrolment Code: SIR20216-01V01-19CWR-001

Forbes

  Starts in February

  Part time

  Blended Learning

Enrolment Code: SIR20216-01V01-19FRB-001

Bathurst

How will I study?

Fulltime study options available. To complete the course within the given timeframe all learners will be required to work through a pre-planned study schedule. It is a requirement of the course that learners demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at Bathurst Campus.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Monday 9:30am-4:00pm at TAFE NSW Bathurst Campus.

Course length: 6 hours per week for 1 Year every Monday

Classes start at 9:30 AM and end at 4:00 PM
Start Date: 4 February 2019
End Date: 13 December 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE

Cowra

How will I study?

Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at TAFE NSW Bathurst or Orange Campuses.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Monday and Tuesday's 9:00am -3:30pm and Wednesday 9:00am-1:00pm via video conference from TAFE NSW Tamworth Campus to Lithgow, Cowra, Parkes and Forbes TAFE NSW campuses.

Course length: 16 hours per week for 18 Weeks

Start Date: 4 February 2019
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE

Forbes

How will I study?

Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at TAFE NSW Bathurst or Orange Campuses.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Monday and Tuesday's 9:00am -3:30pm and Wednesday 9:00am-1:00pm via video conference from TAFE NSW Tamworth Campus to Lithgow, Cowra, Parkes and Forbes TAFE NSW campuses.

Course length: 16 hours per week for 18 Weeks

Start Date: 4 February 2019
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE


Grenfell

  Starts in February

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-19GNF-005

Lithgow

  Starts in February

  Part time

  Blended Learning

Enrolment Code: SIR20216-01V01-19LHG-001

Orange

  Starts in February

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-19ORA-005

Grenfell

How will I study?

Studying at a TAFE NSW Connected Learning Centre means that you don’t have to leave your local community to get a first rate education and access elite training, teachers and support services.

Connected Learning Centres are custom designed to utilise modern technologies, simulations and virtual reality experiences to offer you a wider range of choices, more accessible, practical training and flexible learning opportunities. Students can access work booths, group learning rooms, a computer hub, print shop, tech-bar, media lounge, and learning support centre and a creative space to work on ideas for the future.

Our Connected Learning Centres will equip you with the skills you need for the jobs you want – in regional NSW, or anywhere in the world. If you would like to explore your local Connected Learning Centre, please visit www.tafensw.edu.au/clc

It is now a requirement for all students to obtain a USI. Students can obtain their own USI form the website www.usi.gov.au. Please bring your USI to class.

Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR in a simulated retail environment at a Connected Learning Centre.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Wednesday and Thursday's 9:00am-3:30pm at a Connected Learning Centre in Quirindi, Glen Innes, Tenterfield, Coonabarabran and Grenfell.

Course length: 12 hours per week for 18 Weeks

Classes start at 9:00 AM and end at 3:30 PM
Start Date: 7 February 2019
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE

Lithgow

How will I study?

Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at TAFE NSW Bathurst or Orange Campuses.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Monday and Tuesday's 9:00am -3:30pm and Wednesday 9:00am-1:00pm via video conference from TAFE NSW Tamworth Campus to Lithgow, Cowra, Parkes and Forbes TAFE NSW campuses.

Course length: 16 hours per week for 18 Weeks

Start Date: 4 February 2019
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE

Orange

How will I study?

Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at Orange Campus.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Tuesday and Wednesday 9:00am - 3:30pm at TAFE NSW Orange March Street Campus.

Course length: 12 hours per week for 18 Weeks

Start Date: 5 February 2019
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE


Parkes

  Starts in February

  Part time

  Blended Learning

Enrolment Code: SIR20216-01V01-19PRK-001

Parkes

How will I study?

Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at TAFE NSW Bathurst or Orange Campuses.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Monday and Tuesday's 9:00am -3:30pm and Wednesday 9:00am-1:00pm via video conference from TAFE NSW Tamworth Campus to Lithgow, Cowra, Parkes and Forbes TAFE NSW campuses.

Course length: 16 hours per week for 18 Weeks

Start Date: 4 February 2019
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline on 131601.

ENROL NOW ENQUIRE