Information Technology Support

About the Course

This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.

Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

NSW Skills List

This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled

Available as a traineeship

This course is targeted to people who have access to workplaces which will provide experiences and learning to support the agreed units for the qualification.

Qualification Certificate IV
National Code ICT40215
Where can I study?

Entry Requirements

There are no entry requirements for this qualification.

Study Options

Recognition of Prior Learning

Student Hubs

TAFE Western Connect - Choose how or where you study:

  • Online - Study using TAFE Western's online learning website
  • Workplace - Study at work supported by your supervisor and TAFE Western
  • Blended Learning - Study via a combination of online, workshops, web/video conferencing and mobile training units

On Campus - Study at a TAFE campus

You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL

Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.

Where can I study?

Broken Hill

  Starts in February

  Full Time

  Blended Learning

Enrolment Code: ICT40215-01V02-19BHL-140

Broken Hill

  Starts in February

  Part time

  Blended Learning

Enrolment Code: ICT40215-01V02-19BHL-141

Broken Hill

How will I study?

While there are no formal entry requirements for this qualification, conditions of entry for this course are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 18 hours of study per week as a full time student, or 10 hours per week as a part time student

After successful completion of ICT40415 Certificate IV in Information Technology Networking, or other relevant qualifications or units equivalent to the core of ICT40415 with demonstrated vocational experience in a range of work environments in senior network support roles, including administrator, operations analyst, technician, operations or support coordinator/technician and successful completion of CISCO R & S stages 1 & 2.

Learners will have access to electronic learning and will be supplemented with face-to-face classroom based sessions and or weekly ‘live’ or synchronous time with an instructor in a virtual classroom. Learners will then work through assigned resources, learning tasks and assessments at their own pace. Tasks are staged to assist learners to manage their time.

This qualification is directed to individuals who want to develop the skills and knowledge for an individual to manage, as an independent ICT specialist or as part of a team, the installation of a range of networks, including internetworking, security and e-business integration.

Learners will develop skills and knowledge about supporting and resolving users ICT technical needs, network communications, managing an ICT project, building and managing network infrastructure; including installation of servers and network peripherals, implementing cloud storage strategies, and following administrative, ethical and sustainability procedures relating to ICT.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Full Time

Full Time: up to 3 days per week, Part Time 1.5 days per week

Course length: 18 hours per week for 36 Weeks

Start Date: 4 February 2019
End Date: 6 December 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline 131601

ENROL NOW ENQUIRE

Broken Hill

How will I study?

While there are no formal entry requirements for this qualification, conditions of entry for this course are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 18 hours of study per week as a full time student, or 10 hours per week as a part time student

After successful completion of ICT40415 Certificate IV in Information Technology Networking, or other relevant qualifications or units equivalent to the core of ICT40415 with demonstrated vocational experience in a range of work environments in senior network support roles, including administrator, operations analyst, technician, operations or support coordinator/technician and successful completion of CISCO R & S stages 1 & 2.

Learners will have access to electronic learning and will be supplemented with face-to-face classroom based sessions and or weekly ‘live’ or synchronous time with an instructor in a virtual classroom. Learners will then work through assigned resources, learning tasks and assessments at their own pace. Tasks are staged to assist learners to manage their time.

This qualification is directed to individuals who want to develop the skills and knowledge for an individual to manage, as an independent ICT specialist or as part of a team, the installation of a range of networks, including internetworking, security and e-business integration.

Learners will develop skills and knowledge about supporting and resolving users ICT technical needs, network communications, managing an ICT project, building and managing network infrastructure; including installation of servers and network peripherals, implementing cloud storage strategies, and following administrative, ethical and sustainability procedures relating to ICT.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Full Time: up to 3 days per week, Part Time 1.5 days per week

Course length: 18 hours per week for 36 Weeks

Start Date: 4 February 2019
End Date: 29 December 2020

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE West Region Hotline 131601

ENROL NOW ENQUIRE