Retail Management

About the Course

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

NSW Skills List

This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled

Available as a traineeship

This course is targeted to people who have access to workplaces which will provide experiences and learning to support the agreed units for the qualification.

Qualification Certificate IV
National Code SIR40316
Where can I study?

Entry Requirements

Entry to this qualification is open to individuals who:
- have achieved a Certificate III in Retail
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

Study Options

Recognition of Prior Learning

Student Hubs

TAFE Western Connect - Choose how or where you study:

  • Online - Study using TAFE Western's online learning website
  • Workplace - Study at work supported by your supervisor and TAFE Western
  • Blended Learning - Study via a combination of online, workshops, web/video conferencing and mobile training units

On Campus - Study at a TAFE campus

You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL

Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.

Where can I study?

TAFE Western Connect

  Starts Anytime

  Part time

  Blended Learning

Enrolment Code: SIR40316-01V01-18WCN-008

TAFE Western Connect

How will I study?

In this blended learning course you will undertake your learning and assessment through a combination of delivery methods depending on your location. The delivery methods may include workshops, video conferencing, Facetime video via IPhone. Students will be provided with a detailed program / delivery schedule at enrolment.

Your teacher will provide study support online, over the phone or via email. Your learning resources will be sent to you as required.

Students will complete self-paced learning activities using learner guides and will have access to a teacher via email, Facetime or phone.

Students undertaking blended learning may have access to TAFE facilities and support including:
• Virtual or Student HUB, library facilities and Education Support Officers to support research and independent learning activities

Email, Facetime and/or telephone support will be provided on a regular basis by a teacher. Activities will need to be completed in your own time.

This course is targeted to learners who have achieved a Certificate III in Retail or are able to demonstrate skills at this level. Access to a workplace where you can undertake work placement is recommended as this will enhance your learning and development in the retail management area.

This program includes activities which are to be completed in your own time.

When will I study?

This course is delivered via Online, Web conferencing, Posted resources and Mobile units

Class attendance is Part time

This course is delivered via an online Moodle platform, there is no mandatory class attendance. Students may enter or exit this course at any time . Learning materials will be provided to each student throughout the course.

Course length: 2 Years

What will I pay?

A resource fee of $105.00 applies

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,840.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Additional Costs

There is an additional cost for Materials of $105.00.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

What do I need?

For successful completion of this course you will need:
- Access to a computer and the internet
- Access to WIFI/ smartphone to be able to use Facetime.
- Access to a retail store to undertake work placement

TAFE Western conditions of entry to this course are:
- A Certificate III in Retail or relevant industry experience with the ability to demonstrate competency at a Certificate III level
- The ability to work independently.