Retail Services

About the Course

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

NSW Skills List

This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled

Available as a traineeship

This course is targeted to people who have access to workplaces which will provide experiences and learning to support the agreed units for the qualification.

TAFE at School (TVET)

TAFE Western offers many face to face and flexible TVET courses giving you the option of gaining a vocational qualification whilst you are at school. A TVET qualification can count towards your HSC, and 74.8% of TAFE graduates move into employment upon completion of their vocational qualifications. TVET is a great way to gain some practical skills in an adult learning environment, and the skills and experience you learn could also count towards your next qualification.

School Trainee

This course is targeted to people who have access to a combination of school, part time employment and vocational study.

All training will be conducted in the workplace and supported by:

  • learning resources provided by TAFE Western
  • standard operating procedures and work instructions available in the workplace
  • equipment provided in the workplace

Students undertaking employment based learning will have access to TAFE facilities and support including:

  • Student HUB, library facilities and Education Support Officers to support research and independent learning activities
  • TAFE Counsellors, Aboriginal Community Consultants and Disability Support Services

Qualification Certificate II
National Code SIR20216
Where can I study?

Entry Requirements

There are no entry requirements for this qualification.

Study Options

Recognition of Prior Learning

Student Hubs

TAFE Western Connect - Choose how or where you study:

  • Online - Study using TAFE Western's online learning website
  • Workplace - Study at work supported by your supervisor and TAFE Western
  • Blended Learning - Study via a combination of online, workshops, web/video conferencing and mobile training units

On Campus - Study at a TAFE campus

You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL

Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.

Where can I study?

Bathurst

  Starts Anytime

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-18BAT-001

Bathurst

  Starts in July

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-18BAT-100

Orange

  Starts Anytime

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-18ORA-001

Bathurst

How will I study?

This face to face delivery mode is targeted to those who wish to attend a campus and receive tuition in a classroom. The target group may include school leavers, those wishing to return to the workplace and those who have retail experience but no formal qualifications. TAFE Western will provide all relevant equipment and learning resources to support this delivery mode. All training and assessment will take place in a classroom and will include simulated learning and assessment activities, allowable in the training package. Work placement is encouraged through the course.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Course length: 6 hours per week for 36 Weeks

Classes start at 9:30 AM and end at 12:30 PM

What will I pay?

A resource fee of $50.00 applies

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Additional Costs

There is an additional cost for Materials of $50.00.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

What do I need?

For successful completion of this course you will need:
- Literacy skills to work from paper-based resources
- Commitment to attend class two mornings per week

TAFE Western conditions of entry to this course are the ability to work independently.

ENROL NOW ENQUIRE

Bathurst

How will I study?

This face to face delivery is targeted to those who wish to attend a campus and receive tuition in a classroom. The target group may include school leavers, those wishing to return to the workplace and those who have retail experience but no formal qualifications. All training and assessment will take place in a classroom and will include simulated learning and assessment activities. Work placement is encouraged through the course.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Tuesdays 9:30am - 4:00pm over two TAFE Semesters.

Course length: 6 hours per week for 1 Year

Classes start at 9:30 AM and end at 4:00 PM
Start Date: 31 July 2018
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Who can I talk to?

Please contact the TAFE Western Hotline on 1800 448 176

ENROL NOW ENQUIRE

Orange

How will I study?

This face to face delivery mode is targeted to those who wish to attend a campus and receive tuition in a classroom. The target group may include school leavers, those wishing to return to the workplace and those who have retail experience but no formal qualifications. TAFE Western will provide all relevant equipment and learning resources to support this delivery mode. All training and assessment will take place in a classroom and will include simulated learning and assessment activities, allowable in the training package. Work placement is encouraged through the course.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

This course will be offered two mornings a week, Monday and Wednesday from 9.30 am to 12.30 pm

Course length: 6 hours per week for 36 Weeks

Classes start at 9:30 AM and end at 12:30 PM

What will I pay?

A resource fee of $50.00 applies

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Additional Costs

There is an additional cost for Materials of $50.00.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

What do I need?

For successful completion of this course you will need:
- Literacy skills to work from paper-based resources
- Commitment to attend class two mornings per week

TAFE Western conditions of entry to this course are the ability to work independently.

ENROL NOW ENQUIRE


Orange

  Starts in July

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-18ORA-102

Parkes

  Starts Anytime

  Part time

  On Campus

Enrolment Code: SIR20216-01V01-18PRK-001

TAFE Western Connect

  Starts Anytime

  Part time

  Blended Learning

Enrolment Code: SIR20216-01V01-18WCN-002

Orange

How will I study?

Delivery Location: March Street Campus

This face to face delivery is targeted to those who wish to attend a campus and receive tuition in a classroom. The target group may include school leavers, those wishing to return to the workplace and those who have retail experience but no formal qualifications. All training and assessment will take place in a classroom and will include simulated learning and assessment activities. Work placement is encouraged through the course.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Mondays 9:30am - 12:30pm and Wednesday 9:30 - 3:00 over two TAFE Semesters.

Course length: 8 hours per week for 1 Year

Start Date: 31 July 2018
End Date: 30 June 2019

What will I pay?

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 11800 448 176

ENQUIRE

Parkes

How will I study?

This face to face delivery mode is targeted to those who wish to attend a campus and receive tuition in a classroom. The target group may include school leavers, those wishing to return to the workplace and those who have retail experience but no formal qualifications. TAFE Western will provide all relevant equipment and learning resources to support this delivery mode. All training and assessment will take place in a classroom and will include simulated learning and assessment activities, allowable in the training package. Work placement is encouraged through the course.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Course length: 6 hours per week for 36 Weeks

Classes start at 9:30 AM and end at 12:30 PM

What will I pay?

A resource fee of $50.00 applies

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Additional Costs

There is an additional cost for Materials of $50.00.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

What do I need?

For successful completion of this course you will need:
- Literacy skills to work from paper-based resources
- Commitment to attend class two mornings per week

TAFE Western conditions of entry to this course are the ability to work independently.

ENROL NOW ENQUIRE

TAFE Western Connect

How will I study?

In this blended learning course you will undertake your learning and assessment through a combination of delivery methods depending on your location. The delivery methods may include workshops, video conferencing, Facetime video via IPhone.
Your teacher will provide study support online, over the phone or via email. Your learning resources will be sent to you as required.
This program includes activities which are to be completed in your own time.

Email and/or telephone support will be provided on a regular basis by a teacher. Activities will need to be completed in your own time.
This course is suitable for school leavers and those who wish to gain a retail qualification. Work placement is recommended for those undertaking this course.

This program includes activities which are to be completed in your own time.

When will I study?

This course is delivered via Online, Web conferencing and Posted resources

Class attendance is Part time

This course is delivered via an online Moodle platform, there is no mandatory class attendance. Students may enter or exit this course at any time. Learning materials will be provided to each student throughout the course.

Course length: 12 hours per week for 36 Weeks

What will I pay?

A resource fee of $100.00 applies.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $1,050.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

Non Government subsidised fee: $3,840.00 per course (GST free). There are no fee exemptions, concessions or subsidies available for this option. Your tuition fee includes all essential study materials. Extra study resources may be available to enhance your learning and will attract an additional charge. Please contact your nearest TAFE Western campus or call us on 1300 823 393 for more information and payment options. Fees, charges and course offerings are subject to change.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Additional Costs

There is an additional cost for Materials of $100.00.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

What do I need?

For successful completion of this course you will need:
- Access to a computer and the internet
- Access to WIFI/ smartphone to be able to use Facetime.
- Access to a retail store to undertake work placement
TAFE Western conditions of entry to this course are the ability to work independently.

ENROL NOW ENQUIRE