Information Technology Support

About the Course

This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.

Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

NSW Skills List

This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled

Available as a traineeship

This course is targeted to people who have access to workplaces which will provide experiences and learning to support the agreed units for the qualification.

Qualification Certificate IV
National Code ICT40215
Where can I study?

Entry Requirements

There are no entry requirements for this qualification.

Study Options

Recognition of Prior Learning

Student Hubs

TAFE Western Connect - Choose how or where you study:

  • Online - Study using TAFE Western's online learning website
  • Workplace - Study at work supported by your supervisor and TAFE Western
  • Blended Learning - Study via a combination of online, workshops, web/video conferencing and mobile training units

On Campus - Study at a TAFE campus

You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL

Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.

Where can I study?

Broken Hill

  Starts in July

  Full Time

  On Campus

Enrolment Code: ICT40215-01V02-18BHL-142

Broken Hill

  Starts in July

  Part time

  On Campus

Enrolment Code: ICT40215-01V02-18BHL-143

Dubbo

  Starts in July

  Part time

  On Campus

Enrolment Code: ICT40215-01V02-18DUB-139

Broken Hill

How will I study?

This Certificate IV has five (8) core units and fifteen (14) elective units. Course units are tailored to meet student needs and are selected to provide students with a range of skills and knowledge in areas such as database, network communications, service desk and sustainability. Delivery is made as practical as possible allowing students to demonstrate theoretical and practical concepts in a simulated work based environment with guidance along the way.

While there are no formal entry requirements for this QUALIFICATION, TAFE Western conditions of entry for this COURSE are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 20 hours of study per week as a full time student, or 10 hours per week as a part time student

For successful completion of this course you will need:
Participants will need a computer or laptop, with high speed access to the internet (cable connection preferable). Students will also need to bring their own USB storage devices for course notes and work.

TAFE Western conditions of entry to this course are the ability to work independently.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Full Time

Attendance is 20 hours per week for 36 weeks.

Course length: 20 hours per week for 36 Weeks

Start Date: 23 July 2018
End Date: 30 June 2019

What will I pay?

The fee for this course will depend on the availability of NSW Government subsidised training places, your eligibility to access a subsidised place and your personal circumstances regarding a concession or an exemption.

Please contact your nearest TAFE Western Campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. We can also discuss payment options with you. If you do not gain a NSW government subsidised place you may be able to enrol and pay the non-subsidised fee for this course.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

ENROL NOW ENQUIRE

Broken Hill

How will I study?

This Certificate IV has five (8) core units and fifteen (14) elective units. Course units are tailored to meet student needs and are selected to provide students with a range of skills and knowledge in areas such as database, network communications, service desk and sustainability. Delivery is made as practical as possible allowing students to demonstrate theoretical and practical concepts in a simulated work based environment with guidance along the way.

While there are no formal entry requirements for this QUALIFICATION, TAFE Western conditions of entry for this COURSE are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 20 hours of study per week as a full time student, or 10 hours per week as a part time student

For successful completion of this course you will need:
Participants will need a computer or laptop, with high speed access to the internet (cable connection preferable). Students will also need to bring their own USB storage devices for course notes and work.

TAFE Western conditions of entry to this course are the ability to work independently.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Attendance is 10 hours per week for 2 years Students will attend classroom sessions up to 3 days per week and may include video conferencing and self directed home/library study. Days and times to be advised.

Course length: 10 hours per week for 2 Years

Start Date: 23 July 2018
End Date: 30 June 2020

What will I pay?

The fee for this course will depend on the availability of NSW Government subsidised training places, your eligibility to access a subsidised place and your personal circumstances regarding a concession or an exemption.

Please contact your nearest TAFE Western Campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. We can also discuss payment options with you. If you do not gain a NSW government subsidised place you may be able to enrol and pay the non-subsidised fee for this course.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

ENROL NOW ENQUIRE

Dubbo

How will I study?

This Certificate IV has five (8) core units and fifteen (14) elective units. Course units are tailored to meet student needs and are selected to provide students with a range of skills and knowledge in areas such as database, network communications, service desk and sustainability. Delivery is made as practical as possible allowing students to demonstrate theoretical and practical concepts in a simulated work based environment with guidance along the way.

While there are no formal entry requirements for this QUALIFICATION, TAFE Western conditions of entry for this COURSE are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 20 hours of study per week as a full time student, or 10 hours per week as a part time student

For successful completion of this course you will need:
Participants will need a computer or laptop, with high speed access to the internet (cable connection preferable). Students will also need to bring their own USB storage devices for course notes and work.

TAFE Western conditions of entry to this course are the ability to work independently.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Attendance is 10 hours per week for 2 years. Students will attend classroom sessions up to 3 days per week and may include video conferencing and self directed home/library study. Days and times to be advised.

Course length: 10 hours per week for 2 Years

Start Date: 23 July 2018
End Date: 30 June 2020

What will I pay?

The fee for this course will depend on the availability of NSW Government subsidised training places, your eligibility to access a subsidised place and your personal circumstances regarding a concession or an exemption.

Please contact your nearest TAFE Western Campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. We can also discuss payment options with you. If you do not gain a NSW government subsidised place you may be able to enrol and pay the non-subsidised fee for this course.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

ENROL NOW ENQUIRE


Dubbo

  Starts in July

  Full Time

  On Campus

Enrolment Code: ICT40215-01V02-18DUB-138

Orange

  Starts in July

  Full Time

  On Campus

Enrolment Code: ICT40215-01V02-18ORA-138

Orange

  Starts in July

  Part time

  On Campus

Enrolment Code: ICT40215-01V02-18ORA-139

Dubbo

How will I study?

This Certificate IV has five (8) core units and fifteen (14) elective units. Course units are tailored to meet student needs and are selected to provide students with a range of skills and knowledge in areas such as database, network communications, service desk and sustainability. Delivery is made as practical as possible allowing students to demonstrate theoretical and practical concepts in a simulated work based environment with guidance along the way.

While there are no formal entry requirements for this QUALIFICATION, TAFE Western conditions of entry for this COURSE are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 20 hours of study per week as a full time student, or 10 hours per week as a part time student

For successful completion of this course you will need:
Participants will need a computer or laptop, with high speed access to the internet (cable connection preferable). Students will also need to bring their own USB storage devices for course notes and work.

TAFE Western conditions of entry to this course are the ability to work independently.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Full Time

Attendance is 20 hours per week for 36 weeks. Students will attend classroom sessions up to 3 days per week and may include video conferencing and self directed home/library study. Days and times to be advised.

Course length: 20 hours per week for 36 Weeks

Start Date: 23 July 2018
End Date: 30 June 2019

What will I pay?

The fee for this course will depend on the availability of NSW Government subsidised training places, your eligibility to access a subsidised place and your personal circumstances regarding a concession or an exemption.

Please contact your nearest TAFE Western Campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. We can also discuss payment options with you. If you do not gain a NSW government subsidised place you may be able to enrol and pay the non-subsidised fee for this course.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

ENROL NOW ENQUIRE

Orange

How will I study?

This Certificate IV has five (8) core units and fifteen (14) elective units. Course units are tailored to meet student needs and are selected to provide students with a range of skills and knowledge in areas such as database, network communications, service desk and sustainability. Delivery is made as practical as possible allowing students to demonstrate theoretical and practical concepts in a simulated work based environment with guidance along the way.

While there are no formal entry requirements for this QUALIFICATION, TAFE Western conditions of entry for this COURSE are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 20 hours of study per week as a full time student, or 10 hours per week as a part time student

For successful completion of this course you will need:
Participants will need a computer or laptop, with high speed access to the internet (cable connection preferable). Students will also need to bring their own USB storage devices for course notes and work.

TAFE Western conditions of entry to this course are the ability to work independently.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Full Time

Attendance is 20 hours per week for 36 weeks. Students will attend classroom sessions up to 3 days per week and may include video conferencing and self directed home/library study. Days and times to be advised.

Course length: 20 hours per week for 36 Weeks

Start Date: 23 July 2018
End Date: 30 June 2019

What will I pay?

The fee for this course will depend on the availability of NSW Government subsidised training places, your eligibility to access a subsidised place and your personal circumstances regarding a concession or an exemption.

Please contact your nearest TAFE Western Campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. We can also discuss payment options with you. If you do not gain a NSW government subsidised place you may be able to enrol and pay the non-subsidised fee for this course.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

ENROL NOW ENQUIRE

Orange

How will I study?

This Certificate IV has five (8) core units and fifteen (14) elective units. Course units are tailored to meet student needs and are selected to provide students with a range of skills and knowledge in areas such as database, network communications, service desk and sustainability. Delivery is made as practical as possible allowing students to demonstrate theoretical and practical concepts in a simulated work based environment with guidance along the way.

While there are no formal entry requirements for this QUALIFICATION, TAFE Western conditions of entry for this COURSE are:
-Candidates have completed at least the core elements contained within the Certificate III in Information, Digital Media and Technology OR have demonstrated vocational experience in a range of work environments in a IT support role, including administrator, manager, operations analyst, operations engineer/technician, or technician .
- Commitment to online and self-directed study
- Must be able to commit to a minimum of 20 hours of study per week as a full time student, or 10 hours per week as a part time student

For successful completion of this course you will need:
Participants will need a computer or laptop, with high speed access to the internet (cable connection preferable). Students will also need to bring their own USB storage devices for course notes and work.

TAFE Western conditions of entry to this course are the ability to work independently.

This program includes activities which are to be completed in your own time.

When will I study?

Class attendance is Part time

Attendance is 10 hours per week for 2 years. Students will attend classroom sessions up to 3 days per week and may include video conferencing and self directed home/library study. Days and times to be advised.

Course length: 10 hours per week for 2 Years

Start Date: 23 July 2018
End Date: 30 June 2020

What will I pay?

The fee for this course will depend on the availability of NSW Government subsidised training places, your eligibility to access a subsidised place and your personal circumstances regarding a concession or an exemption.

Please contact your nearest TAFE Western Campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. We can also discuss payment options with you. If you do not gain a NSW government subsidised place you may be able to enrol and pay the non-subsidised fee for this course.

The amount you pay will depend on your individual circumstances.

TAFE NSW Government-subsidised fee (for eligible students): Up to $2,310.00 per course (GST free).

The fee that is displayed is the price for a student completing their second qualification and meeting eligibility criteria. The fee you pay may be lower depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. In some cases there are limited government subsidised places available.

Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.

A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.

Payment Options

Eligible For Instalments

TAFE Western can also make arrangements for payment by instalment. Contact us to discuss how you can use these arrangements.

Who can I talk to?

Please contact the TAFE Western Hotline on 1300 823 393

ENROL NOW ENQUIRE