Pathway to Leadership Fundamentals
About the Course
This course provides the skills and knowledge to give individuals aspiring to management and supervisory roles an insight into their own emotional intelligence. Discover your stressors and triggers and the impact that your emotions may have on you and your team. Learn how to promote emotional intelligence to maximise team outcomes, communicate effectively, negotiate for desired outcomes and coordinate customer service strategies to improve customer relationships.
NSW Skills List
This qualification is on the NSW Skills List. The NSW Government will subsidise eligible students to undertake this qualification. For more information see Smart and Skilled
|Qualification||Statement of Attainment|
There are no entry requirements for this course.
Recognition of Prior Learning
TAFE Western Connect - Choose how or where you study:
On Campus - Study at a TAFE campus
You may have skills, knowledge, previous training or experience which is relevant to this course. If so, you may wish to have this recognised. This may also reduce your training time. For further information, visit Recognition and RPL
Our Student Hubs are a great place to study, relax and find out more about how you can get the most out of your studies.
Where can I study?
TAFE Western Connect
Enrolment Code: 166-52580V01-18WCN-075
TAFE Western Connect
How will I study?
Statement of attainment in Pathway Leadership fundamentals (Certificate IV level)
This course provides the skills and knowledge to give individuals aspiring to management and supervisory roles an insight into their own emotional intelligence. Discover your stressors and triggers and the impact that your emotions may have on you and your team. Learn how to promote emotional intelligence to maximise team outcomes. Additionally, learn how to communicate effectively, negotiate for desired outcomes and coordinate customer service strategies to improve customer relationships.
You’ll learn about:
- Time management
- customer service
- emotional intelligence
- communication and having the ' difficult conversation '
Units included in the subsidised skillset:
BSBWOR404 Develop work priorities
BSBLDR501 Develop and use emotional intelligence
BSBLDR401 Communicate effectively as a workplace leader
BSBCUS401 Coordinate implementation of customer service strategies
Once you complete this Statement of Attainment you may enrol in the full Certificate IV in Leadership and Management (BSB42015) course and you will receive credits for the units that you have completed. You will need to complete a further 8 units if you wish to complete the Full Certificate IV in Leadership and Management course BSB42015.
The course will be delivered with online notes, with no requirement to attend class. You can study from home or work over a 9 month period. Email and phone support is provided by your teacher. Your course coordinator has set aside a tutorial time specifically to take phone calls, answer emails or set up video conference links with you. You can contact your course coordinator outside of these times.
To complete this course, you will need to have a computer (or smart mobile device, e.g., iPad) and an internet connection.
This program includes activities which are to be completed in your own time.
Units of Competency
|BSBCUS401||Coordinate implementation of customer service strategies|
|BSBLDR401||Communicate effectively as a workplace leader|
|BSBLDR501||Develop and use emotional intelligence|
|BSBWOR404||Develop work priorities|
When will I study?
Class attendance is Part time
This course is delivered online with optional tutorial either face to face or via adobe connect sessions. You also have the option to attend workshops if they are being run in your area.
Course length: 2 hours per week for 1 Year
What will I pay?
The amount you pay will depend on your individual circumstances.
TAFE NSW Government-subsidised fee (for eligible students): $0 per course - no enrolment fee applicable for this course
Please contact your nearest TAFE Western campus or call us on 1300 823 393 for a personal fee assessment and to find out if you are eligible for a government subsidised place. If you do not gain a subsidised place you may be able to enrol and pay the non-government subsidised fee.
A payment must be made towards your course fee (if applicable) at the time you enrol or your place in the class will not be confirmed and you will not be able to access any of your learning resources.
Who can I talk to?
Please contact the TAFE Western Hotline on 1300 823 393