The Department of Family and Community Services (FACS) is partnering with TAFE NSW to develop and deliver a training program for frontline Housing workers that will improve service delivery and customer satisfaction.
FACS Secretary, Michael Coutts-Trotter said the program has been designed to support Housing Client Service Officers (CSOs) to deliver a quality service while developing their careers further through gaining accredited qualifications.
“I am very excited to be partnering with TAFE NSW on the FACS Housing Career Development Pathway,” Mr Coutts-Trotter said.
“This initiative has been led through negotiation with TAFE NSW representatives, based in Bathurst, Orange and Dubbo, and is a great example of how regional centres can drive state wide delivery.
“We want our CSOs to be delivering the best service possible and that means they must have a solid understanding of complex legislation, policy and procedure as well as skills in decision making for some of our most vulnerable clients.
“The Housing Career Development Program will build on the capabilities of CSOs by providing them with the skills they need to provide a highly efficient and high quality service.”
CSOs will receive a Certificate IV in Social Housing which is both industry endorsed and nationally accredited. They will also be able to work towards other relevant qualifications.
Sheree Richards, TAFE NSW Project Manager, said: “This is a great example of TAFE NSW working with a state-wide employer to deliver relevant skills and knowledge to their workforce.
“Client Service Officers, who complete the program, will be equipped with the capability to provide a high level of service to FACS customers.”
The Career Development Program will be delivered for three years and will become the benchmark for Housing CSOs.